How we operate
Agreement before promises
We write the limits of the work and each side's responsibility before we start, then follow them item by item.
Clear limits
If work is not covered or needs a licensed party, we say so in the first meeting.
Simplicity
Tools and reports an owner can read at first glance, with no jargon.
Before service begins
We review your records and recurring tasks, then set out what we will handle and what needs your information or approval.
Permissions and responsibility boundariesWho works on your account
Account manager
Your single point of contact; tracks the written scope and deadlines and sends the monthly report.
HR operations specialist
Updates employee files, contracts and leave, and follows up on agreed platform requests.
Payroll & compliance reviewer
Checks payroll data before your approval and flags upcoming deadlines and renewals.
Written delivery model
Current-state review
We look at your records, recurring tasks and platforms in use.
Written scope
We set out what we handle, what needs your data or approval, and each task's timing.
Defined permissions
We work with delegated access you choose; final approval stays with your company.
Delivery and monthly follow-up
We carry out tasks and send a monthly report of done, pending and decisions needed.
What the monthly report includes
You receive a written report at the end of every month covering four fixed sections, so you always know where your records stand without asking.
Month summary
Count of completed and pending tasks, and the month's highlights.
Completed
A list of finished work: contract updates, employee records, platform requests and payroll preparation.
Waiting on you
What needs your approval or data, with the impact of any delay where relevant.
Upcoming alerts and deadlines
Permit and contract renewals, probation endings and statutory deadlines for the coming month.
About our guides
We write operational guides for Saudi businesses and link to official sources for articles covering regulatory requirements where available. These guides are educational, not case-specific advice.
HRFirst Content TeamReady to organise your HR?
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