How we work
We don't apply one template to everyone
Every company works differently. We start by understanding your people, systems, policies, procedures, permissions and approval cycle, then document the work and operating plan specific to your company before operations start.
Understand first
Your people, the systems in use, existing policies and procedures, permissions, and your approval cycle.
Build your operating plan
A written list of tasks and an operating plan for your company, not a copy of another client's setup.
Document before we start
Tasks, responsibilities and approvals are agreed in writing before day one of operations.
That is why the agreed work and price are only fixed after we understand these elements.
- 1
Understand the company and the need
A short conversation covering your activity, size and biggest pain today.
- 2
Collect data, documents, systems and policies
We review employee files, systems in use, existing policies and procedures, and available platforms and permissions.
- 3
Analyse gaps, complexity and risk
We identify what is missing, what is overdue, where complexity sits, and what must be sorted before operations begin.
- 4
Design your operating model
Tasks, responsibilities, permissions, approvals, communication channels, priorities, service hours, exceptions and escalation, written down clearly.
- 5
Set up tools and files
Organising files and data, configuring the chosen system or files, and settling the day-to-day way of working.
- 6
Verification and monitored run
We run the model for a limited period under close watch and correct whatever does not fit your reality.
- 7
Approve the operating plan
The final responsibilities and operating plan are documented and approved by you before recurring operations start.
- 8
Recurring operations, reporting and improvement
Regular follow-up on tasks, deadlines and agreed platforms, with a monthly operations report and a review for improvement.
What's in the monthly report?
The document that tells you where HR stands without having to ask:
- Completed work for the month.
- Pending items and why.
- Items needing your decision or authority.
- Upcoming deadlines and requirements.
The agreed work and price are only fixed once we understand your people, systems, policies, procedures, permissions and approval cycle, and document the operating plan.
Frequently asked questions
Short answers about the service, getting started, and responsibilities.